How technology help providers be efficient despite workforce shortages?

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Technology makes your work easier and simple. By using the technology we can do work quickly at the same we can save the time also.Human Capital Management is the set of practices an organization uses for recruiting, managing, developing and optimizing employees to increase their value to the company. The workforce of the country includes both employed and the unemployed (force). In this post let us discuss how technology helps providers be efficient despite workforce shortages.

How technology help providers be efficient despite workforce shortages?

In light of workforce shortages, healthcare organizations can overcome staffing challenges through technology and automation. To successfully navigate the front-office talent shortage, provider organizations must find ways to retain their staff without sacrificing care quality, patient capacity, or revenue. Embracing technology is the key. By automating manual processes for intake, payment consents capture, and scheduling, health care organizations can alleviate their staffing challenges and boost efficiency without adding more employees. Digital Solutions also can save staff time, which helps reduce burnout and improve staff retention. Here are three ways technology can help providers maximize efficiency and retain their front-office staff.

  • Reduce inbound call volumes:

Answering phone calls from patients can be time-consuming-and administrative staff usually shoulder the burden. According to research from Accenture, healthcare staff typically spend more than eight minutes on the phone with each patient who calls to schedule an appointment. That time adds up, especially for organizations with limited resources. The solution? Empower patients to schedule their own appointments instead. 

Rather than hiring more people to answer phones, provider organizations can offer patients self-scheduling tools that give them more ownership of their care. Self-scheduling typically takes less than a minute and allows patients to book appointments from their own devices without calling their provider’s office. As a result, self-scheduling can help healthcare organizations receive fewer incoming calls, reduce front-office burnout and create more time for staff to focus on higher-value tasks like providing an excellent patient experience.

Appointment self-scheduling also aligns with healthcare consumers’ evolving preferences, considering that 93% of patients say they want more digital conveniences to manage their healthcare. By delivering the tech-enabled experience, patients prefer and expect, providers can increase efficiency, boost satisfaction, and stay competitive-even in the face of formidable staffing headwinds.

  1. Eliminate manual intake tasks:

In most healthcare organizations, front-office staff handle every step of the patient intake process for both scheduled and walk-in visits. That’s a significant workload in the best of times-and for understaffed organizations, this labour-intensive process can make it challenging to operate at scale. Technology can help simplify patient intake. Tools like mobile check-in, for example, can keep patients out of the waiting room by letting them conveniently check-in for their appointment from wherever they wish. 

Mobile registration also allows patients to digitally complete their demographic, clinical, and insurance paperwork before they set foot in their provider’s office-no staff involvement required. Not surprisingly, administrative inefficiencies are a major contributor to staff burnout. Automating cumbersome intake workflows can help alleviate front-office stress, improve retention and provide a more modern experience for patients and staff alike.

Moreover, research from Kaufman Hall indicates that the pandemic has accelerated demand for consumer-friendly healthcare services-and providers that don’t introduce those services may ultimately struggle to compete.

  1. Increase time-of-service collections:

Administrative staff are typically responsible for verifying insurance eligibility, requesting payment, resolving disputes, and helping patients understand their financial responsibility for care. But even in fully staffed offices, some patients leave without paying a dime-and the longer patients go without paying their bill, the less likely they are ever to pay it. Instead of asking front-office staff to devote more of their limited time to collections, provider organizations can use technology to make patient payments easier and reduce administrative burdens. 

Automating insurance verification, for example, can help staff quickly understand a patent’s level of coverage, copay, and deductible balance without any manual intervention. In addition, organizations can implement a card-on-file policy to easily collect patients’ financial responsibility-or set up automatic payment plans that split patients’ larger balances into smaller monthly instalments, making it easier for patients larger balances into smaller monthly instalments, making it easier for patients to pay their bills and faster for providers to collect.

More than 80% of patients say they would likely choose a recurring payment plan if their provider offered one. By making payments more efficient, healthcare organizations can lighten the front-office workload, decrease unpaid balances and collect more at the time of service. Better yet, offering flexible payments helps providers align with their patients’ technology expectations since research shows that more than half of patients technology expectations since research shows that more than half of patients view their providers more favourably when a contactless payment option is made available at the point of service.

Although the front-office staffing shortage is far from over, some strategies can help providers operate efficiently at scale. By using technology to automate manual processes, healthcare organizations can fill administrative gaps, combat burnout and deliver the modern, convenient experience patients expect-all without adding more staff.

Instead of just building more of the workforce we have today, we need to build tomorrow’s patients. To do that, we need to make a significant technology leap forward. 


In this article, we have discussed about how technology helps providers be efficient despite workforce shortages. Work day is one of the software vendors that is specialised in  HCM.. If you are an individual who is willing to enhance your skills on workday,  Workday Course in Hyderabad may help you. Workday provides management with a way to oversee employee data, time tracking, procurement, expense management and financial accounting. Learning Workday may add weightage to your profile and give you more job opportunities. Hope you found this article useful. 

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